Over six years of reviews show this clinic loses patients fast: long-term patients report the doctor grew less attentive, staff refuse walk-ins and don't answer phones, and both receptionist and doctor are widely described as rude and dismissive. A few older reviews praise cleanliness and quick service, but the recent pattern is consistent neglect of basic patient communication and respect.
Based on limited recent reviews, so treat this as low-confidence.
Recent shift: Sentiment has declined sharply over time; earlier five-star reviews (5-8 years old) describe a professional, caring practice, while the past three years show consistent complaints about communication, accessibility, and staff rudeness.
As listed on Google.
Some patients credit Dr. Li and Dr. Cheang with skilled, thorough surgical care and a supportive team. Others describe dismissive doctors who miss serious symptoms and chaotic appointment management that leaves patients frustrated and waiting well past their scheduled time.
Walk into a clinic where staff greet you by name, listen to your skin goals, and tailor each treatment to what your skin actually needs rather than what's on the menu. Reviewers return for years, naming specific technicians (Jessica, Anna, Karen, Erin, Queenie, Angel, Lily) and praising their depth of knowledge with advanced tech. Microneedling with exosomes, PicoSure laser, XERF, Potenza, microBotox, and Hollywood facials all earn consistent praise for visible improvements in texture, pigmentation, and firmness. The clinic itself is spotless and designed to relax you. No complaints surface in the reviews. Results speak loudest: dark spots fade noticeably after three PicoSure sessions, skin texture smooths after microneedling, redness clears with yellow beam, and freckles diminish. Staff explain every step, adjust treatment on the spot if needed, and follow up on your progress. One reviewer with a healthcare background noted the individualized approach; another praised their expertise with Black skin care specifically. The team checks in after your initial consultation to steer you toward your next best treatment.
The clinic draws consistent praise for spa treatments-especially waterfall facials and full-body massage-delivered by attentive estheticians like JunJun and Lemon in a clean, artfully designed space. Reviewers highlight the relaxed Chinese aesthetic, complimentary tea service, and thorough, unhurried approach to facial and body work. One dissenting review raises concerns about equipment legitimacy and how management handles problems, though the complaint lacks specifics. Beyond this isolated flagging, the overwhelming feedback centers on the professional skill, calming environment, and genuine friendliness of the team.
Last updated 2026-08-12