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Heart Lake Cosmetic

Updated 2026-08-12 · 6,377 reviewed · 200 listed · Scored from 18 Google reviews · How we rank ›

1.4(18) 44 composite score See reviews on Google
Non-Surgical & InjectablesBreast Augmentation & Breast SurgeryPlastic Surgery ClinicCosmetic Surgeon
Heart Lake Cosmetic
Services
Non-Surgical & Injectables, Breast Augmentation & Breast Surgery, Plastic Surgery Clinic
Reviews
18

What recent reviews say

Nearly every recent reviewer describes an inaccessible, dismissive clinic. Phone lines go unanswered, voicemails are ignored, and when patients do reach Dr. Gupta, many report he rushes appointments, dismisses concerns, or delays critical medical results by months. One patient waited six months for a cancer diagnosis; another had a botched biopsy. Only a handful of older reviews praise professionalism, but the overwhelming pattern is poor communication and lack of care.

Praised for
  • professional demeanor (rare)
  • attentive listening when present
Watch-outs
  • unreachable by phone
  • no call-backs
  • unprofessional and dismissive conduct
  • poor follow-up on results
  • mishandled medical cases
  • disrespectful treatment
poor-communicationrushed-appointmentscomplications-not-addressed
Think twice if: Phone lines consistently unanswered; multiple reports of cancelled appointments without confirmation, delayed test results, and rushed or disrespectful consultations.

Worth knowing

  • Dr. Sameer Gupta (operator)
  • biopsy performed leaving a large divot; Basal Cell Carcinoma result delayed six months
  • one patient's appointment cancelled at 6:20 pm when clinic closed without prior notice
  • staff refused to call ambulance during potential stroke emergency
  • cancelled appointment cancellation fees charged without proof of booking

What reviews say by service

Non-Surgical & Injectables
Ointment prescribed at high cost with no improvement and no accessible follow-up
Reconstructive & Hand Surgery
Biopsy left large divot; critical cancer results delayed six months; staff mishandled urgent case

How it compares

  • Rated 1.4 against a 4.51 average across the 156 non-surgical & injectables businesses listed here.
  • Has more Google reviews than 34% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 0
Review volume 56
Review recency 100
Review sentiment 26
Profile completeness 100
Verification 30

Rating breakdown

5
2
4
0
3
0
2
0
1
16

Contact

Address
180 Sandalwood Pkwy E, Brampton, ON L6Z 4N2

Last verified 2026-08-12

Opening hours

Monday
07:00-18:00
Tuesday
07:00-18:00
Wednesday
07:00-18:00
Thursday
07:00-18:00
Friday
07:00-18:00
Saturday
Closed
Sunday
Closed

As listed on Google.

Enquire about Heart Lake Cosmetic

Your enquiry goes to the Ontario Plastic Surgery Directory team, who will pass it to Heart Lake Cosmetic. We only share your details with providers relevant to your request.

Common questions

Can I reach the clinic by phone?
Multiple recent reviews report phone calls go unanswered, voicemails are left, and no callbacks are returned despite repeated attempts.
How long does it take to get test results?
One patient reported waiting six months for a Basal Cell Carcinoma diagnosis after a biopsy; contrast patients elsewhere receive results in 5-6 weeks.
What is the cancellation policy?
Reviewers report $60 rebooking fees charged without providing proof of original booking confirmation.

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Last updated 2026-08-12