Strong surgical outcomes earn praise from most reviewers, especially for specialized cases like keloid removal and liposuction. Dr. Sapra and Dr. Khanna receive consistent mention for knowledge, skill, and minimal scarring. However, a subset of patients report billing errors (double-charged for treatments around $2,500), disorganized scheduling, rushed appointments under five minutes, and unresponsive management. Front desk professionalism varies, and aftercare guidance is inconsistent despite high treatment costs.
Last verified 2026-08-12
As listed on Google.
Credentials claimed:MD, FRCSC
Operating:over 30 years
As published by the business on its own website; not independently verified.
Dr. Sapra's team delivers consistent, personalized care with nursing staff who excel at making patients comfortable and explaining procedures. Patients travel distances to return, citing speedy appointments, tangible results from procedures like cyst removal, and a welcoming environment that feels unlike a typical clinic.
Five-star reviewers praise Dr. De Kleer's surgical skill, clear communication, and Michele's expertise with injectables; post-op care from nurses like Karen and Nurse Gottwald is frequently highlighted. However, one-star reviewers report serious surgical botches (breast reduction requiring in-home nursing, submental liposuction causing new lumps 1.5 years later), dismissal of complications, and upselling of treatments that caused permanent scarring, with management refusing to address complaints. The clinic excels in non-surgical services like CoolSculpting and laser treatments for engaged patients. Surgery appears to carry significant risk with this practice, based on multiple accounts of avoidable harm and lack of accountability.
Dr. Shortt earns strong praise for breast and facial procedures that look natural and match patient expectations. Reviewers consistently note his willingness to listen during consultations, his precision with scarring, and his team's responsiveness before surgery. Two reviews detail serious concerns: a patient reporting undisclosed liposuction and dismissive responses to complaints, and another citing judgment and condescension during the consultation. The overwhelming majority describe respectful partnerships and careful attention to detail; the rare negative reviews suggest communication breakdowns under specific circumstances. Breast augmentation, reduction, and lift appear to be his core strength, with fat transfer and eyelid work also yielding praised results. Staff members Joanne and Cari are named as consistently responsive. His website states FRCSC certification and lists service areas across the Greater Toronto Area and surrounding regions.
Last updated 2026-08-12