Many patients report smooth procedures, skillful work, and attentive aftercare, particularly those undergoing breast reconstruction. However, a meaningful minority cite aesthetic disappointments (asymmetry, missing information about areola removal), long waits for appointments, and friction with front-desk staff who some describe as unprofessional or insistent.
Strengths lie in Dr. Tang's surgical precision and her ability to calm anxious patients. Named staff members Maria and Rozana receive consistent praise for compassion. Complaints centre on inconsistent pre-surgery counselling, receptionist rudeness, and the practice's apparent difficulty managing appointment volume or communicating scheduling details accurately.
Last verified 2026-08-12
As listed on Google.
Credentials claimed:Royal College of Physicians and Surgeons certified plastic surgeon, Fellowship in breast and oncologic (cancer) reconstructive surgery
Operating:Since 1998
As published by the business on its own website; not independently verified.
Overwhelmingly poor reviews describe a clinic marked by extensive wait times, poor listening skills, and unhappy surgical outcomes. One outdated five-star review praised quick nasal bone correction, but seven recent one-star reviews report botched rhinoplasties, staff rudeness, and Dr. Hacker's dismissal of patient concerns.
Most reviewers praise Dr. Panchapakesan's technical skill and bedside manner, noting minimal scarring and compassionate care. However, several one- and two-star reviews document serious concerns: wound infections not properly escalated, dismissive phone responses when complications arose, and in one case, a patient's wounds deteriorated after the office recommended continuing unsuccessful treatment. The surgeon himself consistently receives high marks; concerns centre on aftercare response and office management during emergencies.
Staff and surgeons deliver exceptional surgical outcomes and comfort; many patients travel from across Ontario and beyond for procedures. Administrative friction and inconsistent aftercare attention occasionally temper the experience, though most leave satisfied.
Last updated 2026-08-12