Non-Surgical & Injectables in Ottawa

Patients consistently report feeling well cared for from first visit through recovery, with multiple surgeons earning praise for their skill and ability to deliver results that look natural and match what patients envisioned. The clinic's staff, named repeatedly in reviews, stand out for their warmth, professionalism, and follow-through-from front desk greetings to post-operative support, often with same-day or after-hours responses to patient questions. The practice serves a wide range of procedures including breast work, facial surgery, blepharoplasty, rhinoplasty, and gender-affirming care. Gender-affirming patients specifically mention feeling heard and supported through multi-year journeys. Recovery experiences vary (one patient reported minimal pain at 2/10), but the facility itself-described as modern and efficiently run-contributes to a high-standard experience throughout the surgical pathway.

Staff and doctors earn consistent praise for professionalism and attentiveness, with reviewers noting responsive care and strong results across dermatology and cosmetic treatments. The clinic maintains high standards of cleanliness and offers a broad range of non-surgical options; phone access can be slower, though callbacks arrive within reasonable time.

Patients consistently return for personalized skin treatments and injectables, praising staff like Lisa and Dr. Lockman for their expertise and care. A 15-year regular cites first-class treatments tailored to individual skin types; another recovered from laser disappointment elsewhere and credits careful explanation and visible results across six sessions.

Patients consistently praise the team's professionalism, attentiveness, and calm bedside manner. Surgeons Dr. Brownrigg and Dr. Chitte and staff like Cheryl, Amber, and Heather earn particular mention. Modern facilities, free parking, and transparent consultations draw loyal patients, though one laser treatment complaint surfaces.

Most clients report excellent experiences with skilled nurses, particularly Mia, who deliver natural-looking results and take time to understand each person's goals. One severe case involved Radiesse overcorrection and permanent scarring; the patient was gaslit about the complication, received no follow-up care or refund, and spent over a thousand dollars fixing the damage. This stood out as an isolated but deeply troubling incident in an otherwise consistently praised clinic. The clinic's strength lies in injectables, HydraFacial, and laser work performed by named nurses (Mia, Brianna) who are widely described as skilled and gentle. Staff maintain a warm, organized environment. The single negative review reveals potential gaps in complication management and patient communication when things go wrong.

Most patients report precise surgical outcomes and recovery, backed by Dr. Smith's attentive listening during consultations and his team's quick responses to post-op concerns. A small number faced serious conflict over revision surgery commitments and experienced dismissive follow-up communication, though the vast majority praise his skill with breast reduction, top surgery, and facial procedures across multiple body types and gender identities.

All nine reviews award five stars. Patients describe Dr. Zhang and Dr. Lee as skilled and patient, with Dr. Lee's blepharoplasty and CO2 laser work praised for invisible scarring and real results. The new Riverside South clinic is noted as fresh and thoughtfully designed. Staff members Jenna and Jasmine are called efficient and kind. Booking is quick; one patient got an appointment within a week of inquiry.

Dr. Boyd's clinic earns strong marks for thoughtful consultation, skilled work, and a team that makes patients feel heard and cared for. One reviewer waited over a year for a revision appointment with unresolved concerns, tempering the otherwise consistent praise for professionalism and results.

Strong majority of patients report excellent results and comfort under Dr. Gallant's care, with particular praise for body contouring and breast surgery outcomes. However, several reviewers describe insensitive consultations and unaddressed post-operative complications, suggesting inconsistency in patient care and communication.

Five-star reviews praise Dr. Brownrigg's rhinoplasties and non-surgical work (Botox noted as consistently excellent), plus scar-prevention expertise. One-star reviews center on rhinoplasties that looked unchanged from pre-surgery, despite 3D imaging promises and thousands spent. Patients reported steroid injections offered but ineffective, and say concerns were dismissed rather than addressed constructively. Evidence is thin overall: detail limited to recent rhinoplasty failures, Botox praise, facelift satisfaction, and reconstructive breathing improvements.