Front desk staff, particularly Neha, earn consistent praise for warmth and professionalism. However, the clinic's core operations are severely strained. Waits stretch from 30 minutes to over 4 hours with little communication, appointments vanish from records without notice, and receptionists reportedly raise their voices and deflect responsibility. Serious care gaps emerge when patients need urgent medical attention or follow-up: one pregnant patient was abandoned after missing a booked phone call and told it was "not their responsibility" to order tests. One doctor is described as rude and rough, and cosmetic consultations reportedly prioritize sales over genuine assessment.
Last verified 2026-08-12
As listed on Google.
Dr. Mahrukh and her team earn consistent praise for understanding individual skin concerns and delivering results. Reviewers report noticeable improvement in acne, melasma, hyperpigmentation, and facial hair within weeks, with staff members like Kristine and Kristen noted for their gentle, patient approach during laser treatments.
Nearly every recent reviewer describes an inaccessible, dismissive clinic. Phone lines go unanswered, voicemails are ignored, and when patients do reach Dr. Gupta, many report he rushes appointments, dismisses concerns, or delays critical medical results by months. One patient waited six months for a cancer diagnosis; another had a botched biopsy. Only a handful of older reviews praise professionalism, but the overwhelming pattern is poor communication and lack of care.
All 26 Google reviews are five-star. Patients consistently praise the clean, calm environment and Joy's skill with injectables and laser treatments. Botox, dermal fillers, PRP, and laser hair removal deliver results that build confidence, with staff making nervous first-timers feel at ease.
Last updated 2026-08-12